Shipping policy
Shipping policy
Do you ship worldwide?
Yes - we ship worldwide. We offer standard shipping with tracking as well as standard shipping with priority processing and tracking. Priority processing means your order will skip the que, and it will be processed faster.
What are your shipping and processing times?
- Order processing: 1–3 business days from purchase
- Delivery: 9 –12 business days after dispatch
- Total expected window: 10–15 business days from the day of purchase
- Tracking confirmation email: within 24-48 hours of dispatch
- We ship Monday through Friday, excluding weekends and major public holidays. Orders are not shipped the same day they are placed.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at info@based-supplies.com and we'll help you out!
Unexpected Delays
In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.